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Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

About Museu Banksy

What is Museu Banksy Lisbon?

Museu Banksy is a dedicated exhibition featuring over 100 works connected to the world-renowned street artist. The collection includes recreations, certified reproductions, and immersive installations.

What are the opening hours?

The museum is open daily from 10:00 am to 08:00 pm, with last entry one hour before closing.

How long does a visit take?

Most visitors spend 60–90 minutes exploring the exhibition.

Where is the museum located?

You’ll find it at Rua da Misericórdia 14, 1200-273 Lisboa, between Chiado and Bairro Alto.

Is the museum accessible?

Yes. The main areas offer step-free access, and staff can assist with specific accessibility needs.

Are photos allowed?

Photography without flash is generally permitted. Some installations may have restrictions.

Is there a café or dining area?

There is no café inside the museum, but numerous cafés and restaurants are located within a short walk.

Is the experience suitable for children?

Yes, the exhibition is family-friendly, though some artworks include social or political themes that parents may wish to explain.

Can I buy tickets at the door?

On-site purchases may be possible, but booking online in advance is strongly recommended, especially on busy days.

Is this the venue’s official website?

No. This website offers official tickets to Museu Banksy but is not the venue’s official website.

Need more help?

Contact us

This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

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